Getting support
How to reach ENA Innovation support for EnaResearch by email, phone or the in-app error report, and what to include so we can help quickly.
- Admin panel
- Participant area
- Participant app
ENA Innovation provides product support for EnaResearch to organization owners and authorized users. Participants should contact their research team first; the research team contacts us if needed.
Required role
- Anyone in your organization can contact support. Software support in System management is visible to owners.
Contact channels
- Email: support@enainnovation.com
- Phone: +90 850 308 45 91
- In-app error report: owners can open System management → Software support → Send error report to send a technical issue with a screenshot directly to the development team.
Response time: usually within 24 hours on business days.
What to include
- Your organization code (System management → Maintenance → Setup → Customer code).
- The EnaResearch version (bottom of the left menu).
- The page or screen, what you did and what you expected.
- The exact message on the screen, and the time it happened.
- For the participant app: the phone model, the system version and the app version.
No personal or health data in support requests
Refer to participants only by their pseudonym (for example P001) or participation code. Do not send names, identifiers, birth dates or measurement values by email or in screenshots.
Related articles
Can't find what you need?
Our support team can help, from setting up a study to exporting a dataset. Please include your organization code.